Welcome Back

Google icon Sign in with Google
OR
I agree to abide by Pharmadaily Terms of Service and its Privacy Policy

Create Account

Google icon Sign up with Google
OR
By signing up, you agree to our Terms of Service and Privacy Policy
Instagram
youtube
Facebook

Clinical Operations Manager

Msd
MSD
5 years
Not Disclosed
10 Sept. 16, 2025
Job Description
Job Type: Full Time Education: B.Sc/ M.Sc/ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Job Description

Position Title: Clinical Operations Manager
Requisition ID: R363510


Overview

The Clinical Operations Manager (COM) is accountable for performance, compliance, and oversight of assigned clinical trial protocols within a country, in alignment with ICH/GCP, country regulations, company policies, procedures, and quality standards. This role ensures proper execution of country submissions, approvals, budget/finance aspects, and site readiness, while supporting the delivery of study milestones.


Key Responsibilities

Budget & Finance

  • Full ownership of country and site budgets.

  • Develop, negotiate, and finalize Clinical Trial Research Agreements (CTRA).

  • Track and oversee clinical research-related payments, perform reconciliation at study closeout.

  • Ensure compliance with FCPA, DPS/OFAC, and maintain financial systems.

  • Support financial forecasting in coordination with Sr. COM and other roles.

Regulatory & Compliance

  • Execute and oversee country submissions and approvals for assigned protocols.

  • Prepare and translate local language materials (e.g., Informed Consents).

  • Liaise with IRB/IEC and Regulatory Authorities.

  • Ensure quality, compliance, and adherence to timelines in assigned protocols.

  • Contribute to the development and maintenance of local SOPs.

Operations & Oversight

  • Manage country deliverables, milestones, and results to meet study commitments.

  • Coordinate with CRM, CRA, CTC, Finance, and Legal teams for submissions, budgets, and milestones.

  • Provide oversight and support to local vendors and site staff.

  • Oversee processes related to:

    • Clinical and ancillary supplies management.

    • Import/export requirements and supplies destruction.

    • Filing, archiving, retention, and insurance management.

  • Maintain accurate country data in clinical and finance systems.

Stakeholder Engagement

  • Influence investigators, vendors, external partners, and country teams to ensure delivery.

  • Collaborate with global headquarters, regional operations, and cross-functional teams.

  • Act as a Subject Matter Expert (SME) for processes, sharing best practices and training others.

  • Mentor and support CTCs, contributing to knowledge building within the COM team.

Continuous Improvement & Initiatives

  • Contribute or lead local and global initiatives/projects.

  • Proactively develop risk management and mitigation strategies.

  • Recommend process improvements to enhance efficiency and compliance.


Core Competencies

  • Expertise in clinical systems, tools, and metrics.

  • Strong knowledge of budget and contract negotiations.

  • In-depth understanding of local regulatory environment, submission, and approval processes.

  • Excellent coordination, organizational, and influencing skills.

  • Ability to work independently, make decisions, and resolve issues with minimal oversight.

  • Skilled in mentoring, training, and knowledge-sharing.


Behavioral Expectations

  • Strong problem-solving and root cause analysis skills.

  • Effective time management, prioritization, and interpersonal skills.

  • High accountability and urgency to deliver against commitments.

  • Strong communication, leadership, and negotiation skills in both English and local language.

  • Ability to manage multiple deliverables and protocols simultaneously.

  • Positive, growth-oriented mindset; self-driven and independent.


Qualifications

Education

  • Required: Bachelor’s degree in Business Finance, Administration, Life Sciences, or equivalent healthcare-related field.

Experience

  • Required: Minimum 5 years of experience in clinical research or a combination of clinical research and finance/business.


Additional Information

  • Employee Status: Regular

  • Relocation: Not Applicable

  • VISA Sponsorship: Not Available

  • Travel Requirements: As applicable

  • Flexible Work Arrangements: Not Applicable

  • Shift: Standard business hours

  • Valid Driving License: May be required

  • Hazardous Materials: Not applicable


Skills

Required

  • Adaptability

  • Clinical Operations & Research

  • Clinical Site & Trial Management

  • Clinical Trial Agreements & Compliance

  • Documentation & Planning

  • Financial Administration & Forecasting

  • Insurance & Risk Management

  • ICH GCP Guidelines

  • Patient Recruitment

  • Problem-Solving

Preferred

  • Cross-cultural awareness

  • Customer experience management

  • Economic forecasting

  • Process management


Job Posting Information

  • Job Posting End Date: September 30, 2025
    (Applications must be submitted no later than 11:59:59 PM on the day before the listed end date.)