Job Title
Customer Service New Associate
Job ID
AIOC-S01610530
Location
Bengaluru, India
Employment Type
Full-time
Experience Required
0–2 years (preferred 0–1 year)
Qualification
Any Graduate
About the Company
Accenture is a global professional services company offering services in strategy, consulting, technology, and operations. It operates in over 120 countries and supports clients across 40+ industries with digital transformation and intelligent operations capabilities.
Business Area
Healthcare Management – Utilization Management (Healthcare Claims Team)
This role is part of Accenture’s healthcare operations domain, focused on managing healthcare claims and supporting end-to-end healthcare administration processes.
Role Overview
As a Customer Service New Associate, you will be part of the Healthcare Claims team responsible for handling and processing healthcare insurance claims. The role involves supporting administrative and operational tasks related to claims processing and healthcare service management.
Key Responsibilities
You will be involved in healthcare claims operations, including:
Registering healthcare claims
Editing and verifying claim details
Evaluating and processing claims
Supporting claims examination and resolution
Assisting in healthcare facility administration tasks
Supporting outpatient and hospital-related operations
Following defined policies, procedures, and quality standards
Assisting in reporting, documentation, and compliance activities
Required Skills & Competencies
Adaptability and flexibility
Team collaboration
Strong commitment to quality
Good written and verbal communication skills
Process-oriented mindset
Work Expectations
Work within a structured and supervised environment
Follow detailed instructions for all tasks
Solve routine problems using standard guidelines
Work as an individual contributor within a team
Limited decision-making responsibility (closely monitored)
May require rotational shifts
Job Nature
Entry-level operational/customer service role
Focus on healthcare claims processing and support
Structured learning and task-based execution
About the Work Environment
Interaction primarily within the team and supervisor
Narrow and predefined scope of responsibilities
High emphasis on accuracy and process compliance
Equal Employment Opportunity
Accenture provides equal employment opportunities regardless of age, gender, religion, disability, nationality, or other protected characteristics.
Important Notice (Fraud Alert)
No payment is required for employment at Accenture
Beware of fraudulent job offers requesting money
Report suspicious activity to: india.fc.check@accenture.com
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