Data Ops Associate – Elsevier (Chennai)
Elsevier is hiring a Data Ops Associate in Chennai, India to support its Customer Data Operations (C-DOT) team within the Customer Service and Order to Cash Enablement division. In this role, you will be responsible for maintaining customer master data, creating and updating customer accounts, processing agreements and orders, and ensuring high-quality data operations support for internal stakeholders. You will collaborate with teams such as sales support, business operations, data stewards, and technical teams to ensure accurate customer data management and smooth order-to-cash processes. This role is suitable for candidates with experience in data operations, customer account management, master data management (MDM), and customer support processes. The estimated salary for this role ranges from ₹4 LPA to ₹7 LPA depending on experience in data operations and customer service support.
Key Responsibilities
Create and maintain customer accounts and master data in internal systems.
Process orders, agreements, and customer requests within defined turnaround times.
Respond to internal customer queries via email or phone using best practice guidelines.
Follow standard operating procedures (SOPs) and training modules for process compliance.
Perform Root Cause Analysis (RCA) for escalations and implement Corrective and Preventive Actions (CAPA).
Support process improvement initiatives and data quality activities.
Assist in quality auditing processes and ensure accuracy in data operations.
Required Qualifications
Bachelor’s degree in any discipline.
2+ years of experience in customer service, data operations, stakeholder management, or master data management roles.
Basic understanding of Master Data Management (MDM) and Order to Cash processes is an advantage.
Required Skills
Data Operations & Customer Data Management
Master Data Management (MDM)
Order to Cash Process Support
Data Analysis & Report Generation
Root Cause Analysis (RCA) & Process Improvement
MS Office (Excel, Word, PowerPoint, Visio)
Communication & Stakeholder Management
Salary
Approximate Salary: ₹4,00,000 – ₹7,00,000 per year (depending on experience in data operations, customer service, and master data management).
Uttar Pradesh :
Agra | Gajraula | Gautam buddha Nagar | Ghaziabad | Gorakhpur | Greater Noida | Jhansi | kanpur | Lucknow | Mathura | Noida | Park City | Prayagraj | Satyamev | Varanasi |Gujarat :
Ahmedabad | Ankleshwar | Baroda | Bharuch | Gandhinagar | Gujarat | Halol | Jhagadia | Mehsana | surat | Tarasadi | Vadodara | Vapi |Maharashtra :
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Ambala | Gurugram | Haryana | Hisar | Kurukshetra | Panchkula | Rohtak | Shivalik |Punjab :
amritsar | Bathinda | Bela | Chandigarh | ludhiana | Moga | Mohali | Patiala | Phagwara | Rajpura |Andra Pradesh :
Anakapali | Anantapur | Bhimavaram | Chittoor | Guntur | Gurgaon | Kakinada | Mangalagiri | Nellore | Pydibimavaram | Tirupathi | Vijayawada | Visakhapatnam |Tamil Nadu :
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Baddi | Solan |Rajasthan :
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Bangalore | Belgaum | Bengaluru | B.G Nagara | Bommasandra | Colorado | Czech Republic | Karnataka | Mangaluru | Mysore | Udupi |Madhya Pradesh :
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Dehradun | Halifax | Nainital | Rishikesh | Roorkee |Delhi :
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Hajipur | Patna |Kerala :
Kannur | Kochi | Malappuram | Thiruvananthapuram | Trivandrum |Pondicherry (Puducherry) :
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Rangpo |India :
Siliguri |Illinois :
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Frank Scottile Blvd |Missouri :
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Europe | France | Latvia | Lendava | Leuven | Poland | Slovenia | Spain |Finland :
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Dunboyne |Dún Laoghaire :
Dún Laoghaire |Galway :
Galway |County Dublin :
Swords |Republic of China :
Beijing |China :
China | Quarry Bay |Liaoning :
Dalian |Zhejiang :
Hangzhou |Tokiyo :
Osaka | Tokyo |Shanghai Sai :
Shanghai Shi |Hubei :
Wuhan |Capital of Netherland :
Amsterdam |North Brabant :
Breda |Noord Holland :
Haarlem |South Holland :
Leiden |Netherlands :
Netherlands |Remote Australia :
Arkansas | Remote Australia |New South Wales :
Ballina | Sydney |Republic of Western Australia :
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Queensland |Melbourne :
South Yarra |United Kingdom :
England | Harlow | Leeds | London | Maidenhead | Salt Lake City | Stevenage | Stirling | United Kingdom |North Yorkshire :
Harrogate |South Yorkshire :
Sheffield |Oxfordshire :
Witney |Ontario :
Renfrew | Richmond Hill | Mississauga | North York | Uxbridge | Australia |Canada :
Canada |Quebec :
Montreal |Brussels :
Brussels |Antwerp :
Heist op den Berg |Flemish Brabant :
Zaventem |South America :
Argentina | Peru |Brazil :
Sao paulo | Brazil |Attica :
Athens | Koropi |Greece :
Greece |North Island :
Auckland |New Zealand :
New Zealand |Austria :
Austria |Vienna :
Vienna |Catalonia :
Barcelona |Madrid :
Madrid |Cebu Province :
Cebu City |Philippines :
Manila |Croatia :
Croatia |Zagreb :
Zagreb |Estonia :
Tartu | Estonia |Harju County (Maakond) :
Tallinn |Hà Nội :
Hà Nội | Hanoi |Ho Chi Minh :
Ho Chi Minh City |Italy :
Italy |Lombardy :
Rho |Jakarta :
Jakarta |East Java :
Surabaya |Japan :
Saitama | Japan |Tokyo :
Otemachi |North Ostrobothnia :
Oulu |Southwest Finland (Varsinais-Suomi) :
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Remote Korea |Republic of Korea :
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Buenos Aires |Republic of Egypt :
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King Abdullah Economic City | Riyadh | Rabigh | Jeddah | Najran | Khulais |Kuala Lumpur :
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South Africa | Midrand |Nišava District :
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