Director – Commercial Insights & Analytics
Job ID: 13455
Location: Remote (United States)
Employment Type: Full-Time
Last Updated: January 28, 2026
Role Overview
The Director, Commercial Insights & Analytics is a senior leadership role responsible for transforming complex healthcare data into actionable business insights that drive the performance of Syneos Health Deployment Solutions, including sales, market access, medical affairs, and clinical education teams.
This position serves as the analytics strategy lead, overseeing insight generation, advanced analytics, reporting, and visualization across client and internal stakeholders. The Director leads and mentors a team of analysts and managers while acting as the primary client-facing authority for commercial analytics programs from initiation through close-out.
Key Responsibilities
Analytics Strategy & Leadership
Lead commercial analytics strategy supporting promotional, market access, and medical teams
Oversee end-to-end analytics lifecycle including data acquisition, analysis design, execution, and insight delivery
Act as the point of accountability for quality, accuracy, and timeliness of all reports, dashboards, and insights
Drive development of advanced analytics initiatives, including machine learning and predictive modeling
Client Engagement & Delivery
Serve as the primary analytics partner for clients from pre-implementation through project closure
Gather and define business requirements, KPIs, and success metrics
Lead recurring and ad-hoc reporting initiatives including weekly, monthly, and QBR dashboards
Translate analytical outputs into clear, business-focused insights for senior client leadership
Team Management & Development
Lead, mentor, and develop analysts and analytics managers
Establish best practices for insight storytelling, visualization, and stakeholder communication
Provide training to enhance analytical rigor, business acumen, and client-facing capabilities
Performance Measurement & Optimization
Measure effectiveness and impact of deployment teams, identifying trends, risks, and growth opportunities
Generate insights related to performance efficiency, resource optimization, and commercial outcomes
Prepare and maintain detailed analytics workflows outlining inputs, execution steps, and outputs
Required Qualifications & Experience
Education
Bachelor’s degree required, preferably in a quantitative discipline such as Statistics, Data Science, Mathematics, Economics, or related field
Advanced degree is a plus
Experience
10+ years of experience in U.S. pharmaceutical commercial analytics, reporting, and insight generation
5+ years of people management experience, leading analytics teams or managers
Proven experience delivering insights across one or more of the following domains:
Pharmaceutical commercial operations
Market access and managed care
Medical affairs or clinical education
Experience supporting sales teams, field deployment models, and omnichannel engagement strategies
Technical & Analytical Skills
Advanced quantitative and analytical skills using tools such as SQL, Python, R, SAS, and Excel (power user)
Strong experience with CRM platforms including Salesforce and Veeva
Hands-on expertise with data visualization tools such as Power BI, Tableau, or Qlik
Familiarity with U.S. pharmaceutical datasets and commercial data sources
Ability to communicate insights effectively to National Business Directors, brand teams, and senior client stakeholders
Core Competencies
Strategic thinking with strong business acumen
Client relationship management and executive communication
High attention to detail and quality assurance
Ability to manage multiple priorities under tight deadlines
Strong interpersonal and leadership skills
Results-driven mindset with a focus on measurable business impact
Preferred Experience
Exposure to digital and omnichannel pharmaceutical engagement models
Experience analyzing omnichannel performance and field deployment effectiveness
Compensation & Benefits
Annual base salary range: USD 148,000 – 178,000
Compensation is based on experience, qualifications, and role proficiency
Eligibility for performance-based bonuses or incentives may apply
Comprehensive benefits package including medical, dental, vision, 401(k) with company match, flexible PTO, and paid sick leave (location dependent)
About Syneos Health
Syneos Health is a global professional services organization supporting the biopharmaceutical industry across clinical development and commercialization. By combining deep industry expertise with data-driven solutions, Syneos Health enables smarter decision-making and faster delivery of therapies to patients worldwide.
Equal Opportunity Statement
Syneos Health is an equal opportunity employer committed to fostering a diverse, inclusive, and equitable workplace. Candidates with transferable skills or non-linear career paths are encouraged to apply.
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