Health and Safety Call Center Associate (Pharmacovigilance Support) – Remote | ProPharma Careers
About ProPharma
ProPharma is a global consulting leader with over 20 years of experience supporting pharmaceutical, biotechnology, and medical device companies. Through its advise-build-operate model, the organization delivers end-to-end solutions across regulatory sciences, clinical research, pharmacovigilance, medical information, quality & compliance, and R&D technology. ProPharma is committed to improving patient safety and accelerating the development of innovative therapies worldwide.
Job Overview
ProPharma is hiring Health and Safety Call Center Associates to support product safety and pharmacovigilance-related call handling. This role involves managing inbound health and safety calls, documenting adverse events, providing first-level product safety information, and escalating cases as per defined safety protocols. The position requires strong communication skills and the ability to handle sensitive medical information with accuracy and professionalism.
Job Location & Work Model
Work Type: Remote
Shift Requirement: Rotating shifts (primarily second shift US hours)
Includes: Rotational weekends and some holidays
Employment Type: Full-time
Key Responsibilities
Handle inbound calls at the Health and Safety Call Center involving human and animal cases
Collect and document caller demographic information accurately
Record adverse event and product safety information in the safety database
Provide basic product safety and first-aid information as per client guidelines (no diagnostic or treatment advice)
Follow up with callers to ensure resolution of safety concerns
Identify and escalate cases requiring review by senior staff or toxicologists
Notify Lead Toxicologist as per escalation protocols
Monitor and identify trends related to product safety issues
Maintain accurate and complete documentation of all calls
Ensure adherence to quality standards and regulatory compliance requirements
Participate in continuing education and training programs
Perform additional duties as assigned
Required Skills and Competencies
Strong verbal, written, and interpersonal communication skills
Excellent telephone etiquette with active listening ability
Ability to explain complex medical information in simple terms
Strong organizational and prioritization skills with attention to detail
Ability to work independently as well as in a team environment
Strong customer service orientation
Basic computer literacy and keyboarding skills
Ability to handle sensitive and high-pressure situations professionally
Educational & Professional Requirements
Required: EMT, Paramedic, Veterinary Technician, or equivalent qualification
Alternatively: Current student pursuing an advanced medical degree
Preferred: Relevant certification or professional license (as applicable)
Experience Requirements
Freshers: Eligible if meeting educational/medical training requirements
Prior experience in healthcare, emergency response, or clinical support roles is an advantage
Why Join ProPharma
Opportunity to work in global pharmacovigilance and safety operations
Exposure to real-world adverse event reporting and product safety systems
Structured training and professional development
Work-from-home flexibility with global shift exposure
Inclusive and collaborative work culture
Diversity, Equity, and Inclusion
ProPharma is committed to fostering a diverse and inclusive workplace where every employee can contribute, grow, and succeed. The organization promotes equal opportunity and values innovation and collaboration.
Application Process
All applications are reviewed directly by ProPharma’s recruitment team. Candidates receive clear outcomes for their applications. The company does not use AI-based screening tools in hiring.
Important Notice
ProPharma does not accept unsolicited resumes from third-party recruiters. Direct contact via phone or email regarding this role is not permitted.
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