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Manager - Delivery Quality

Omega Healthcare Management Services
Omega Healthcare Management Services
8-14 years
Not Disclosed
1 May 29, 2025
Job Description
Job Type: Full Time Education: B.Sc./M.Sc/B.Pharm/M.Pharm/Life Science Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

 

Job Posting: Manager – Delivery Quality


Job Overview

  • Job Code: OMH/M-DQ/1359096

  • Designation: Manager – Delivery Quality

  • Company: Omega Healthcare Management Services Pvt. Ltd.

  • Location: Bengaluru-I, Karnataka, India

  • Country: India

  • Grade: 3B

  • Openings: 1

  • Posted On: 28 May 2025

  • Closing Date: 11 June 2025

  • Required Experience: 8 – 14 years

  • Work Mode: Work From Office (WFO)

  • Shift: General Shift / Day Shift


Key Skills

  • Vendor Management

  • Service Delivery

  • Process Improvement

  • Project Management

  • Quality Assurance

  • BPO

  • Business Process

  • CRM

  • Operations Management

  • Six Sigma


Education & Certification

  • Education Qualification: Any graduate

  • Certifications Required:

    • CPC / CCS / COC / AHIMA

    • Quality-related certifications (preferred)


Job Description

As a Manager – Delivery Quality, your primary responsibility is to ensure quality delivery operations across assigned medical coding projects. You will lead performance analysis, client servicing, and team management functions with a strong focus on continuous process improvement.


Responsibilities

  • Ensure achievement of all client Service Level Agreements (SLAs)

  • Align the team with client-specific training requirements and process updates

  • Analyze performance results and initiate effective process improvements

  • Determine staffing levels and implement efficient workforce strategies

  • Collaborate with internal support teams to ensure operational alignment

  • Conduct regular team meetings with direct reports

  • Communicate process and client updates in a timely manner and maintain records

  • Act as a single point of contact for Team Leaders regarding client or employee concerns

  • Oversee daily operations: productivity, quality metrics, absenteeism tracking

  • Drive timely completion of team performance appraisals in compliance with policy


Job Specifications

  • Minimum 8 years of professional experience in Medical Coding, specifically in Surgery and Evaluation & Management (E&M)

  • Proven expertise in Client Management, Stakeholder Engagement, and Quality Oversight

  • Strong experience in Team and People Management

  • Must possess valid coding certifications such as CPC, CCS, COC, AHIMA

  • Exposure to quality management frameworks (e.g., Six Sigma) is advantageous