Job Title: Manager, Lab Centralized Monitoring
Location: Thāne, India
Job ID: R1479855
Job Type: Full-time
Job Available in Additional Locations
Job Description:
IQVIA is seeking a seasoned Manager, Lab Centralized Monitoring to lead a team of Centralized Monitoring Project Coordinators (CPCs). This leadership role requires strong management, mentoring, and operational oversight capabilities. The ideal candidate will ensure high-quality project delivery, support staff development, and contribute to organizational excellence through continuous improvement initiatives.
Key Responsibilities:
Lead and manage a team of Centralized Monitoring Project Coordinators (CPCs) to ensure quality and efficiency in assigned projects.
Oversee staff workload planning, task assignment, mentoring, training, performance appraisal, and professional development.
Handle HR-related matters including recruitment, onboarding, employee relations, recognition, and disciplinary actions.
Establish collaborative relationships with global project teams and ensure alignment with sponsor-specific standards and operational procedures.
Monitor quality of output by conducting mini audits and leading investigations on quality incidents, identifying root causes and implementing CAPA plans.
Ensure all team members have access to required tools, systems, training, and documentation (e.g., SOPs) to perform their job effectively.
Assign staff to projects in alignment with their experience and training, and track allocation and productivity metrics.
Participate in continuous improvement and quality assurance initiatives at the departmental level.
Regularly track, analyze, and report key performance metrics related to staff and departmental output.
Qualifications:
Education: High School Diploma or equivalent required; advanced education preferred.
Experience:
6–9 years of relevant experience in clinical research, with at least 3–5 years in a line management role.
Strong understanding of clinical research regulations including GCP and ICH guidelines.
Skills:
Basic knowledge of therapeutic areas and clinical protocols.
Excellent leadership, communication, and interpersonal skills.
Strong organizational, problem-solving, and time management capabilities.
Proficient in MS Office and other project management tools.
Effective team collaboration and customer service orientation.
Ability to deliver presentations and manage competing priorities efficiently.
About IQVIA:
IQVIA is a global leader in clinical development and healthcare intelligence, offering solutions that accelerate the delivery of medical innovations. By integrating data science, technology, and human expertise, IQVIA enables its clients to improve healthcare outcomes worldwide. Learn more at IQVIA Careers.
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