Job Title: Medical Contact Center Associate II
Locations: Mumbai & Pune
Category: Clinical
Job ID: 251240
Summary of Responsibilities
Respond to medical information, product quality complaints, and general queries via phone, email, fax, etc.
Receive, document, and report Adverse Drug Reactions (ADRs) in accordance with regulations and SOPs.
Execute drug safety data management tasks including call intake, documentation, peer review, and case follow-up.
Perform tracking of data and metrics, conduct QC checks, provide training, and reconcile data from multiple sources.
Develop and update training materials based on system, procedural, or regulation changes.
Conduct training sessions and evaluate training effectiveness.
Maintain high quality standards for data processing.
Perform other tasks as assigned by management.
Qualifications (Minimum Required)
Educational Background (any one of the following):
Bachelor's or Master's in Pharmacy, Life Science, or Medical Science + 2–3 years safety experience
BS/BA + 2–3 years safety experience
MA/MS/PharmD + 1–2 years safety experience
Associate degree + 4–5 years relevant experience (or 2+ years safety experience)
Non-degree + 5–6 years relevant experience (or 2+ years safety experience)
Relevant Experience Includes:
Adverse Event/Serious Adverse Event processing
Narrative generation, query handling, safety databases
Regulatory submissions
Background in Pharma, Biotech, CRO, Medical Affairs, Clinical Data Entry/Management, Regulatory Affairs, or QA
Language: Fluent in English (written and verbal)
Preferred Qualifications
Degree in: Biological Sciences, Pharmacy, Nursing, Life Sciences, or Chemistry
Prior experience in call center operations
Proficient in Microsoft Office applications
Excellent verbal and written communication
Strong analytical and medical synthesis skills
Familiar with pharmacovigilance practices, ICH GCP guidelines
High attention to detail
Independent worker with moderate supervision
Strong team collaboration skills
Work Environment
Office-based or remote, depending on location and role specifics.
Equal Opportunity Statement
Fortrea is an Equal Opportunity Employer that values diversity. Employment decisions are based solely on business needs and individual qualifications, without discrimination based on protected characteristics.
Additional Info
Learn more: www.fortrea.com
Accommodation support: taaccommodationsrequest@fortrea.com
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