Patient Support Services – CRM Reporting Analyst
Location: Cambridge, MA
Employment Type: Full-Time, Permanent
Experience Level: Mid-Senior
Experience Required: 3+ years in CRM reporting, Salesforce, or biopharmaceutical analytics
About the Role
Sanofi is seeking a highly skilled CRM Reporting Analyst to join our Patient Support Services (PSS) team. This role is pivotal in driving actionable insights by enhancing reporting capabilities within CRM platforms to support operational and business leaders. You will collaborate closely with stakeholders to understand reporting needs, design dashboards, and optimize data strategies that improve patient support and operational efficiency.
This role offers a unique opportunity to contribute to patient care across immune challenges, rare diseases, cancers, and neurological disorders while working within a globally innovative healthcare organization.
Key Responsibilities
CRM Reporting & Analytics
Conduct stakeholder interviews, workshops, and requirements gathering to identify reporting needs
Design, develop, and maintain dashboards and reports in Salesforce CRM or other platforms
Analyze trends, identify gaps, and provide recommendations to improve operational efficiency
Assist with data quality checks, data clean-up, and reporting standardization
Project & Data Management
Participate in CRM initiatives, including user story development, sprint planning, grooming sessions, and UAT execution
Support data integration, migration, and management strategies within PSS
Develop deep understanding of patient journeys, systems, and platforms supporting patient services
Collaborate with internal and external teams to troubleshoot and resolve CRM-related issues
Stakeholder Engagement
Translate business needs into actionable insights for operational and business leaders
Present and communicate complex reporting outputs effectively to senior leaders and cross-functional teams
Qualifications & Skills
Education & Experience
Bachelor’s degree (or higher) in a related field
Minimum 2 years of experience building reports and dashboards in Salesforce
Minimum 3 years of experience in CRM solutions, patient support services, or biopharmaceutical operations
Preferred Skills
Experience with Salesforce Health Cloud
Familiarity with CRMA, Tableau, or Power BI
Proven ability to lead and influence teams in a matrix environment
Strong analytical, problem-solving, and communication skills
Self-directed, proactive, and capable of managing multiple priorities independently
Why Join Sanofi?
Be part of a global, AI-driven biopharma company transforming patient care
Work with cutting-edge CRM platforms to drive insights that directly impact patient outcomes
Career growth opportunities with international exposure and leadership development
Competitive compensation and comprehensive benefits, including healthcare, wellness programs, and 14+ weeks gender-neutral parental leave
Inclusive and diverse workplace committed to innovation and collaboration
Apply now on thepharmadaily.com to join Sanofi’s Patient Support Services team and drive CRM reporting excellence that enhances patient care globally.
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Appleton | Kenosha | Pleasant Prairie | Portage | Waukesha |United states :
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England | Harlow | Leeds | London | Maidenhead | Salt Lake City | Stevenage | Stirling | United Kingdom |North Yorkshire :
Harrogate |South Yorkshire :
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Kyiv |Lima Region :
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