Specialist - Quality Services

Merck Kgaa

2+ years

Not Disclosed

Bangalore

10 Dec. 31, 2024

Job Description

Job Type: Full Time Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Work Your Magic with Us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and the planet. That’s why we are always looking for curious minds who see themselves imagining the unimaginable with us.

Title: Specialist - Quality Services
Location: Bangalore – Electronic City

Description:

Responsibilities; Customer Inquiry and Knowledge Services:
A career at our company is an ongoing journey of discovery. Our 57,000 people are shaping how the world lives, works, and plays through next-generation advancements in healthcare, life science, and performance materials. For more than 350 years, we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

Your Role:

As part of a global team, you will be the second-level contact to support our commercial organizations/customer-facing functions with quality and regulatory knowledge for our global Life Science product portfolio.

What You Do:

You will assist and advise customers on quality and regulatory topics such as providing consultative services and documentation support.
You will interact with various internal functions (e.g., Quality, Regulatory, Business) to resolve customers' Quality (Q) and Regulatory (R) related inquiries.
Acting as the interface between customers and internal functions, you will advise both customers and internal stakeholders, explain complex topics to non-experts, and support the development of market-leading solutions.
You will create and improve digital solutions and workflows to enhance customer satisfaction.
As a Subject Matter Expert in a specific product portfolio and/or Quality/Regulatory topic, you will drive continuous improvements and implement digital workflows to improve service support.

Who You Are:

Master’s Degree in Life Sciences, Chemistry, Biology, or equivalent.
Minimum 4 years of professional working experience in a customer service-oriented environment in Life Science, Biotechnology, or related industry.
Good understanding of quality and regulatory guidelines, particularly for pharmaceutical raw materials (e.g., Excipients & API), is a plus.
Digital-savvy, proficient in using digital tools.
Proficiency in software applications such as SFDC, SAP, and Microsoft 365.
A customer advocate with excellent interpersonal, collaborative, and customer-centric skills.
Highly motivated, analytical, meticulous, with the ability to prioritize tasks effectively.
Reliable and capable of working both independently and as part of a team.
Global mindset with a willingness to attend global calls outside of office hours (e.g., night calls).
APAC regional exposure experience will be an added advantage.

What We Offer:

With us, there are always opportunities to break new ground. We empower you to fulfill your ambitions, and our diverse businesses offer various career moves to explore new horizons. We trust you with responsibility early on and support you in drawing your own career map, responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

We are an equal opportunity employer that values workforce diversity. We want everyone to bring their best selves to work every day, which is why equality and inclusion are at the forefront of all our activities. We are dedicated to a policy of non-discrimination in employment on any basis, including race, caste, creed, color, religion, sex, age, disability, marital status, sexual orientation, and gender identity.

What We Offer:
We celebrate diversity and believe it drives excellence and innovation. Join us in building a culture of inclusion and belonging that impacts millions, empowering everyone to work their magic and champion human progress.

US Equal Employment Opportunities:
We are committed to ensuring equal opportunities in employment. No employee or applicant will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable laws.

North America Disclosure:
If you reside in California, Colorado, Hawaii, Maryland, New York, Washington, or Washington, DC, additional compensation and benefits details are available upon request. Contact 855-444-5678 from 8:00am to 5:30pm ET Monday through Friday.

Notice on Fraudulent Job Offers:
Beware of unauthorized job offers. For more details, please refer to the official company information page.

What We Offer:
At our company, there’s more than just financial rewards. We offer a range of attractive benefits to help you work your magic:

Saving & Financial: Our 401(k) Plan includes a company-matching contribution and additional discretionary contributions, tax-advantaged accounts, and life insurance.
Health & Wellness: Comprehensive medical, dental, and vision coverage, including virtual care through Telehealth and free behavioral health counseling.
Voluntary Benefits: Protection from high healthcare costs, discounts on auto, home, and pet insurance, and low-interest personal loans.
Work/Life Support: Generous paid time off, backup daycare services, education assistance, and more.

Our Recruiting Process:

You Apply: Complete your online application for roles that match your skills and qualifications.
We Screen: We review your application to determine if you are a good fit.
We Assess: We invite you for interviews via phone, video, or in person.
Mutual Agreement: If we’re the perfect match, we hope you’ll join us!
Work Your Magic: We ensure a smooth onboarding process to help you start strong.

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Specialist - Quality Services

Job Description

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