Senior Manager – Identity & Access Management (IAM)
Job ID: R-01336506
Employment Type: Full-Time
Work Mode: Hybrid
Category: IT, Data & Technology
Locations: Multiple locations available
About the Organization
Thermo Fisher Scientific is the world leader in serving science, enabling customers to make the world healthier, cleaner, and safer. Through advanced digital, data, and IT capabilities, the organization supports innovation across healthcare, life sciences, diagnostics, and research. Technology professionals at Thermo Fisher Scientific contribute to mission-critical solutions that deliver meaningful global impact.
Role Overview
The Senior Manager – Identity & Access Management (IAM) will provide strategic and operational leadership for enterprise IAM services. This role is responsible for driving secure, scalable access management solutions, leading high-performing teams, and improving service delivery through automation, data-driven insights, and continuous process optimization.
The position blends technical expertise, people leadership, and service governance, ensuring IAM capabilities align with business objectives, security standards, and global operational requirements.
Key Responsibilities
Leadership & Talent Development
Lead, coach, and mentor IAM team members to foster a culture of accountability, collaboration, and innovation
Promote cross-training and knowledge sharing to reduce single points of failure and build resilient global teams
Encourage participation in professional development, mentorship programs, and stretch assignments
Operational Excellence & Continuous Improvement
Drive continuous improvement initiatives to streamline IAM workflows and eliminate operational inefficiencies
Champion automation and AI-driven solutions to reduce manual effort and improve service consistency
Enhance shift handoff processes to support global coverage and sustainable work-life balance
Service Delivery & Governance
Oversee end-to-end IAM service delivery, ensuring adherence to SLAs, security standards, and customer expectations
Establish strong partnerships with business stakeholders, vendors, and internal IT teams through regular engagement
Support IAM lifecycle management, including the identification and retirement of legacy systems and inactive digital assets
Performance Management & Reporting
Define, monitor, and report key performance indicators (KPIs) related to service health, efficiency, and team performance
Leverage data-driven insights to enable proactive decision-making and continuous service optimization
Education & Experience Requirements
Educational Qualifications
Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline
Professional Experience
Minimum 8+ years of progressive IT experience, including 5+ years in a people or service leadership role
Proven experience in Identity and Access Management service delivery and operational governance
Demonstrated success in process improvement, KPI-driven performance management, and service optimization
Required Skills & Expertise
Technical & Domain Knowledge
Strong working knowledge of IAM technologies and processes, including:
User directories and identity repositories
Account and access lifecycle management
Single Sign-On (SSO) and authentication methods
Security controls, access governance, and compliance
IAM support for mergers and acquisitions
Change management and stakeholder communications
Professional & Leadership Skills
Excellent communication, stakeholder management, and strategic planning capabilities
Strong customer service orientation with the ability to perform effectively in fast-paced environments
Solid understanding of IT service management frameworks such as ITIL, Lean, or Six Sigma
Strong interest in staying current with IAM trends, emerging technologies, and industry standards
Work Environment
Hybrid work model
Standard work schedule (Monday to Friday)
Office-based collaboration with flexibility for remote work
Why Join Thermo Fisher Scientific?
Lead enterprise-scale IAM initiatives in a global, mission-driven organization
Influence security, compliance, and digital access strategies across the enterprise
Work with advanced technologies, automation, and data-driven service models
Competitive compensation, incentive plans, healthcare coverage, and comprehensive employee benefits
Long-term career growth and leadership development opportunities
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