Training and Change Management Consultant – eClinical Systems
Location: Naperville, Illinois, USA
Employment Type: Full-Time
About the Role
We are seeking an experienced Training and Change Management Consultant to lead the adoption of eClinical technologies, including CTMS, eTMF, EDC, RTSM, and Safety/Pharmacovigilance platforms. The ideal candidate will combine a strong background in clinical operations with expertise in training strategy, user enablement, stakeholder engagement, and organizational change management. This role is critical to ensuring clinical teams, sponsors, CROs, and sites adopt digital systems effectively and confidently.
Key Responsibilities
Training & Enablement
Design and deliver role-based training programs (live, virtual, on-demand) across eClinical systems.
Develop learning materials including SOP guides, eLearning modules, job aids, quick reference guides (QRGs), and FAQs.
Customize training content to align with clinical workflows, user roles (e.g., CRAs, study managers, pharmacovigilance officers), and system configurations.
Conduct Train-the-Trainer sessions for internal teams, client stakeholders, and site partners.
Change Management
Define and execute change management strategies to ensure user readiness, reduce resistance, and accelerate adoption.
Identify organizational impacts and develop mitigation plans, communication strategies, and stakeholder engagement initiatives.
Facilitate readiness assessments, stakeholder alignment sessions, and change agent enablement programs.
Track user feedback and adoption metrics to inform reinforcement and continuous improvement actions.
Collaboration & Consulting
Partner with product managers, business analysts, clinical operations, and IT teams to align training content with practical system use.
Provide subject matter expertise during client onboarding, UAT sessions, and go-live support.
Serve as a trusted advisor, offering guidance on best practices, system compliance, and efficient workflows.
Experience and Skills Required
Bachelor’s or Master’s degree in Life Sciences, Education, Organizational Change, or related field.
7+ years of experience in clinical research, clinical systems training, or organizational change management.
Hands-on experience with eClinical systems: CTMS, eTMF, EDC, RTSM, Safety/Pharmacovigilance platforms.
Proven ability to develop and deliver training to diverse clinical roles, including site staff, sponsors, and CROs.
Familiarity with cloud-based or Salesforce-based eClinical solutions is preferred.
Strong knowledge of GCP, 21 CFR Part 11, and regulatory compliance requirements.
Excellent presentation, communication, and stakeholder management skills.
Certification in change management (e.g., Prosci) or training delivery (e.g., ATD, CPTD) is preferred.
Experience in global, multicultural environments is an advantage.
Why Join Us
Drive digital transformation in life sciences and clinical research.
Make a measurable impact on clinical trial efficiency, user adoption, and overall experience.
Work with leading-edge eClinical platforms and cross-functional teams.
Be part of a flexible, collaborative, and mission-driven work environment.
How to Apply
Apply today to advance your career as a Training and Change Management Consultant and contribute to the global adoption of innovative eClinical systems.
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