Associate I, Patient Safety & Experience (Non-MD) – Alcon
Location: Bengaluru, Karnataka
Work Mode: On-site | Full-time
Estimated Salary: ₹3.5–5.5 LPA (based on experience and industry averages)
Job Purpose:
Support day-to-day vigilance activities by processing quality and adverse event complaints related to Alcon-manufactured products, ensuring compliance with international medical device regulations and internal SOPs.
Key Responsibilities:
Case Processing & Documentation:
Manage case files per SOPs; perform initial and follow-up data assessments.
Communicate with affiliate offices to obtain complete case data.
Assign appropriate product and event codes in safety databases.
Prepare quality reports for submission to Health Authorities and internal QA teams.
Launch investigations for product complaints and safety-related concerns.
Safety & Regulatory Support:
Conduct device vigilance activities in compliance with local and global regulations.
Perform reconciliation and audit support tasks as needed.
Escalate safety signals to management and maintain updated knowledge on assigned therapeutic areas.
Knowledge Maintenance:
Understand Alcon products, eye anatomy, ophthalmic diseases, procedures, and related documentation.
Use relevant databases and tools for case coding and safety reporting.
Key Performance Indicators (KPIs):
Timely and accurate case closures and regulatory report submissions.
Compliance with internal quality standards.
High-quality documentation aligned with global regulatory timelines.
Ideal Candidate Profile:
Education:
Minimum: Bachelor’s degree in Science
Preferred: Degree in Optometry, Pharmacy (B.Pharm/M.Pharm), BDS, BAMS, BHMS, Biomedical Engineering, or as a Registered Nurse
Experience:
Minimum: 1–2 years in a healthcare-related field
Preferred: Experience in Device Vigilance, Pharmacovigilance, Clinical Research, Medical Coding, or Regulatory Submissions
Skills:
Strong decision-making, communication, and multitasking skills
Basic understanding of device safety regulations
Proficient in MS Office
Fluent in English (written & spoken)
About Alcon:
Alcon is a global leader in eye care, committed to helping people see brilliantly. The company offers a diverse and inclusive environment, encouraging growth and collaboration across roles and functions.
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