Client Service Director – Medical & Scientific Communications
📍 Location: Oxford, Connecticut
💼 Job Type: Full-time | Home-based
🆔 Req ID: R1488084
🌎 Additional Location: Connecticut
About Simpson Healthcare (An IQVIA Company)
Simpson Healthcare is a well-established scientific agency and trusted partner to clients in the life sciences industry for over 20 years. We are seeking a Client Service Director to join our expanding team within IQVIA, supporting both new and ongoing client relationships.
The Client Service Director plays a key role in optimizing client relationships, overseeing project execution, managing accounts, and ensuring seamless coordination between internal teams and external stakeholders.
Key Responsibilities
1. Project Management
Lead overall management of assigned projects, ensuring coordination of digital and interactive content.
Collaborate with content experts to validate scientific accuracy and achieve project goals within timelines.
Prepare and deliver impactful client presentations aligned with strategic objectives.
Oversee long-term planning of accounts, including timelines, quality assurance, SOP creation, and budget monitoring.
Ensure project adherence to client strategies and brand messaging.
Supervise, train, and mentor junior staff, fostering collaboration and accountability.
Conduct and contribute to internal meetings and client update discussions.
Ensure adherence to internal SOPs (PIT Crew, Basecamp, CCR, Good to Go, etc.).
Maintain a comprehensive understanding of client products and therapeutic areas.
Support client pitches, proposals, and presentation development.
Manage faculty recruitment, engagement, and relationships on behalf of clients.
2. Client Relations & Management
Maintain regular communication with clients to ensure expectations are consistently met.
Organize and lead client update meetings, including agenda preparation and follow-up summaries.
Synthesize and translate client feedback for project team implementation.
Collaborate cross-functionally with Scientific Services, Interactive/Graphics, and Marketing teams.
Track and report project milestones, client requirements, and progress metrics.
3. Brand Management
Build meaningful, professional relationships with client stakeholders, understanding their roles, motivators, and goals.
Ensure Simpson’s brand is represented consistently across all communications and deliverables.
Promote sustainable service levels with efficient, high-quality output.
Provide insights and data-driven recommendations supporting project and client success.
Required Qualifications & Skills
Education: Bachelor’s or Master’s degree in Marketing, Business, or Science (required).
Experience:
Minimum 3+ years of relevant experience in the pharmaceutical or healthcare communications industry.
1+ year in a pharmaceutical/healthcare promotional role (preferred).
Oncology therapeutic area experience (preferred).
Technical Proficiency:
Strong command of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
Experience with Veeva (highly preferred).
Familiarity with Basecamp or similar project management systems (preferred).
Core Skills:
Exceptional written and verbal communication.
Strong project and time management capabilities.
Ability to build and maintain internal and external relationships.
Strategic thinker with presentation and persuasion skills.
Proven leadership and team collaboration abilities.
Self-driven with initiative and adaptability.
Travel: Up to 25% (as required for client and stakeholder meetings).
Additional Information
Work Model: Home-based position (must reside in the same country as the job location).
Compensation Range: $61,200.00 – $153,000.00 (annualized base pay).
Actual compensation depends on qualifications, experience, and location.
Additional incentives, bonuses, and benefits may apply (health, welfare, and more).
About IQVIA
IQVIA is a global leader in clinical research, healthcare insights, and life sciences innovation. We create intelligent connections to accelerate medical advancements, improve patient outcomes, and transform global health.
🌐 Learn more: https://jobs.iqvia.com
🟢 Equal Opportunity Employer: IQVIA values diversity and inclusion. All qualified applicants will receive equal consideration regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Apply Now
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