Job Title:
Client Service Director, Medical & Scientific Communications
📍 Oxford, Connecticut (Home-based)
🕒 Full-Time
📄 Job ID: R1488084
🌍 Job available in additional locations
Company Overview
Simpson Healthcare, an IQVIA Company, is a scientific agency and trusted partner to life sciences clients for over 20 years. The agency specializes in delivering strategic and scientifically grounded communications that support the pharmaceutical and healthcare industries.
Position Summary
As a Client Service Director, you will manage client relationships, oversee account strategy, and ensure timely and effective project delivery. You will serve as a key liaison between clients and internal departments, facilitate scientific content development, and lead a cross-functional project team. The role also requires mentoring junior staff and maintaining compliance with internal SOPs.
Key Responsibilities
🔹 Project Management
Oversee all aspects of assigned projects and client accounts
Coordinate scientific and interactive content with subject matter experts
Prepare and deliver client presentations and strategic communications
Monitor timelines, project quality, SOP adherence, and budgets
Ensure alignment with client strategy and expectations
Supervise and mentor junior staff members
Ensure strong internal team hand-offs and collaboration
Lead project meetings using company SOPs and systems:
PIT Crew
Basecamp
CCR
Good to Go
Weekly Update Meetings
Develop working knowledge of disease areas and product portfolios
Assist with development of client pitches and strategic proposals
Oversee faculty engagement and speaker recruitment
🔹 Client Relations & Management
Maintain regular communication with clients to ensure satisfaction
Plan, lead, and document client status/update meetings
Gather and synthesize client feedback for internal implementation
Collaborate across departments: Scientific Services, Interactive, Marketing
Track opportunities, milestones, and client service needs
🔹 Brand Management
Establish meaningful relationships with client stakeholders
Understand client preferences, motivators, and desired outcomes
Ensure Simpson’s brand is upheld in all client interactions
Provide data-driven service and ensure efficient, high-quality delivery
Qualifications & Requirements
🎓 Education
Bachelor’s or Master’s degree (preferred fields: Marketing, Business, Science)
💼 Experience
3+ years in the pharmaceutical industry or healthcare/life sciences agency
1+ year in a pharmaceutical/healthcare promotional role (preferred)
Oncology experience is a plus
🧠 Skills & Tools
Strong communication (verbal and written) and interpersonal skills
Excellent project and time management capabilities
Client relationship-building and problem-solving abilities
Skilled in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Experience with Veeva (strongly preferred)
Familiarity with Basecamp or similar project management platforms
Capable of working with cross-functional teams to deliver client solutions
Self-motivated, team-oriented, and solution-driven mindset
Travel Requirements
Up to 25% travel for client and stakeholder meetings
Compensation & Benefits
💰 Annual Salary Range:
$61,200 – $153,000 (based on qualifications, experience, and location)
🎯 Additional Compensation May Include:
Incentive plans
Bonuses
Comprehensive health and welfare benefits
Work Environment
🏠 Remote/Home-Based
📍 Must reside in the same country where the position is located
About IQVIA
IQVIA is a global leader in:
Clinical research services
Healthcare data and analytics
Life sciences commercialization
Scientific and medical communications
🌐 Learn more: https://jobs.iqvia.com
Equal Employment Opportunity
IQVIA is an equal opportunity employer. All qualified applicants will receive consideration regardless of:
Race
Color
Religion
Sex
Sexual orientation
Gender identity
National origin
Disability
Protected veteran status
How to Apply
🔗 Apply Now
📤 Share this job via Email | LinkedIn | Facebook
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