Operations Associate II
Location: Bangalore, Karnataka (Hybrid)
Department: Service Delivery – Site and Patient Payments
Employment Type: Full Time | Mid-level
About Sitero:
Sitero is a fast-growing leader in clinical services and software solutions for the life sciences industry. With a mission centered around ethics, innovation, and compliance, we empower clients across various therapeutic areas—from early-phase to Phase III trials—by delivering technology-driven, high-touch services.
Position Overview:
We are seeking a dedicated and detail-oriented Operations Associate II to support the implementation and ongoing management of investigator payment services for clinical studies. This role is pivotal in ensuring payment-related activities are executed accurately, efficiently, and in accordance with contractual obligations and service level agreements.
Key Responsibilities:
Primary Duties:
Support operational activities for investigator payment services across projects or programs.
Handle vendor, site, and PI (Principal Investigator) record maintenance, bank setups, and user management.
Analyze study protocols, clinical trial agreements, and contract budgets to ensure accurate contract review and import.
Assist in payment transactions, invoicing, batch processing, settlements, and resolving queries as per SLA timelines.
Collaborate with project managers and team leads to resolve payment-related issues using critical thinking and problem-solving skills.
Keep all stakeholders updated with timely project deliverables and participate in project team meetings from kickoff to closeout.
Escalate issues appropriately and contribute to decision-making discussions.
Ensure a high standard of customer service in all client interactions.
Process Adherence & Quality:
Contribute to enhancements in the Site and Patient Payments product roadmap.
Follow and help improve SOPs and department standards.
Review and suggest updates for SOPs related to payment processes.
Secondary Contributions:
Assist Payments Project Managers with deliverables.
Explore continuous improvement opportunities within the department.
Participate in internal training sessions to stay current with organizational practices.
Qualifications:
Education:
Bachelor’s degree in Business, Finance, or Technology/Software Development preferred.
Experience:
3–5 years of experience in investigator payments or equivalent operations role.
Preferred background in invoice processing, transaction handling, or clinical trial research.
Familiarity with contract accuracy and client satisfaction metrics.
Skills Required:
Exceptional attention to detail and documentation accuracy.
Strong written and verbal communication and customer service skills.
Proficiency in Microsoft Office Suite.
Capable of multi-tasking, working independently and collaboratively, and managing shifting priorities with accuracy.
Professional, solution-oriented attitude.
Working Conditions:
Travel: 0–25%
Lifting: 0–20 lbs
Environment: Primarily computer-based work
Compensation & Benefits:
Competitive salary with variable pay
Paid time off
Healthcare and retirement benefits
Growth-oriented, inclusive work culture
Estimated Salary: ₹7–10 LPA
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