Job Title: Senior Manager – Medical Coding
Requisition Number: 2276989
Job Category: Medical & Clinical Operations
Location: Noida, Uttar Pradesh, IN
Company Overview:
Optum is a global organization that uses technology to deliver healthcare and improve health outcomes. With a strong focus on diversity, inclusion, and employee growth, Optum offers a dynamic environment where talent is nurtured to make a meaningful impact on global health equity.
Primary Responsibilities:
Lead and manage a team of 300–400 medical coders
Stay current with medical coding, billing requirements, and regulatory changes
Drive KPIs such as productivity, quality, turnaround time (TAT), attendance, and attrition
Coordinate with coding, auditing personnel, and clients for seamless communication
Utilize data for quick and logical decision-making
Oversee project personnel, performance, and disciplinary matters
Lead operations in the assigned functional area
Manage internal stakeholder and client relationships
Front-end all client communication and maintain high client satisfaction
Analyze periodic reports and operational metrics
Evaluate operational practices and support process improvement initiatives
Ensure internal audits and compliance parameters are met
Foster a positive, team-driven work environment
Set team priorities and resolve escalations
Contribute to planning, execution, and improvement of operations and systems
Strategize to manage attrition and improve retention
Prepare annual business plans and operating budgets
Resolve conflicts and manage critical situations proactively
Provide consistent performance feedback and coaching
Required Qualifications:
Bachelor’s degree (required)
15+ years of experience in US healthcare; 10+ years in people and process management
5+ years specifically in US Healthcare operations – RCM, medical coding, or payment integrity
Strong understanding of budgeting, cost estimating, and capacity utilization
Deep knowledge of healthcare reimbursement methodologies and operating procedures
Experience managing large teams and frontline supervisors
Proficient in analytical thinking, stakeholder management, and communication
Strong project management, planning, and employee engagement skills
Proven ability to drive customer satisfaction and compliance
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