Job Title: Senior Technical Writer – Medical Devices
Location: United States, California (Alameda – Onsite)
Category: Medical & Clinical Affairs
Industry: Medical Devices / Healthcare Technology
Employment Type: Full-Time
Experience Required: 3–6 Years
Salary Range: USD 90,000 – 180,000 (location dependent)
A leading global healthcare organization is seeking a Senior Technical Writer to support its Medical Devices division, specifically within Diabetes Care operations based in Alameda, California. This onsite role (Monday–Friday) is ideal for a detail-oriented technical writer with strong experience in regulated industries, medical device documentation, and workflow-driven content development.
The role focuses on designing and maintaining structured troubleshooting surveys and technical documentation that support complaint handling, customer service, and regulatory compliance. The Senior Technical Writer will collaborate closely with cross-functional teams to transform complex technical information into clear, compliant, and user-friendly workflows.
Develop, maintain, and optimize structured troubleshooting surveys for medical devices.
Translate complex technical and engineering concepts into clear, actionable documentation.
Design effective survey flows, branching logic, and decision trees to support complaint investigations.
Create and maintain logic diagrams and process maps using tools such as Visio.
Visualize end-to-end workflows to improve usability, efficiency, and system integration.
Work closely with R&D, Quality, Engineering, Customer Support, Product Management, and IT teams.
Lead content review sessions with subject matter experts to validate accuracy and compliance.
Partner with IT teams to implement surveys within complaint management and quality systems.
Address documentation gaps related to complaints, CAPAs, and system integrations.
Ensure all documentation complies with FDA, ISO, and internal quality standards.
Maintain version control, documentation integrity, and audit readiness.
Identify process improvement and automation opportunities within documentation workflows.
Track and report project status to stakeholders.
Mentor junior technical writers and contribute to best practices across the documentation team.
Bachelor’s degree in Technical Communication, Engineering, Life Sciences, or a related field.
Minimum 3+ years of experience in technical writing, survey design, or documentation roles.
Prior experience in medical devices or other regulated industries is strongly preferred.
Proficiency in Visio or similar tools for flowcharts and process mapping.
Strong working knowledge of FDA regulations, ISO standards, CAPA, and complaint handling processes.
Advanced writing skills with a strong focus on clarity, structure, and precision.
Excellent analytical, organizational, and project management skills.
Proven ability to collaborate cross-functionally and lead documentation initiatives.
Proficiency in Microsoft Office tools.
Experience supporting complaint management or post-market surveillance systems.
Familiarity with automation or digital documentation tools.
Prior mentoring or informal leadership experience within documentation teams.
Opportunity to work onsite at a leading diabetes care and medical device facility in California.
Direct impact on product quality, regulatory compliance, and customer experience.
Competitive compensation and comprehensive health, wellness, and retirement benefits.
Long-term career growth with a globally recognized healthcare organization.
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