Client Quality Officer
Location: Remote
Employment Type: Full-time
Department: Client Quality Management
Company Overview:
PrimeVigilance, part of the Ergomed Group, is a mid-size, fast-growing global pharmacovigilance service provider operating since 2008. With staff across Europe, North America, and Asia, we deliver exceptional quality in Medical Information, Pharmacovigilance, Regulatory Affairs, and Quality Assurance. Our strong commitment to employee training, well-being, and work-life balance drives our continued success and high-quality client service.
Role Summary:
We are seeking a Client Quality Officer to manage and maintain the quality systems and training programs for assigned client projects. This role is vital in ensuring all work remains compliant with global regulations, PrimeVigilance SOPs, and client-specific requirements. The Client Quality Officer will work closely with project managers, quality teams, and clients to uphold rigorous standards and ensure project audit-readiness.
Key Responsibilities:
Oversee all client quality activities for assigned projects.
Ensure adherence to PrimeVigilance and client Quality Management Systems (QMS).
Collaborate with Project Managers and teams to implement the full Quality Cycle.
Create and maintain project-specific Quality Management Plans.
Review regulatory intelligence updates and assess their project impact.
Ensure compliance of SOPs and Joint Operating Guidelines with global pharmacovigilance regulations.
Maintain training plans, training matrices, and approve project-specific training materials.
Track training completion, competency testing, and audit readiness.
Manage access controls, disaster recovery plans, and audit trails for project systems.
Compile and monitor project-specific metrics and KPIs.
Conduct quality reviews of processed cases monthly.
Act as lead contact for audit-related activities, coordinating audit responses and CAPA management.
Assist with deviation reporting, root cause analysis, and corrective/preventative actions (CAPAs).
Candidate Requirements:
Life Sciences degree (required).
Strong experience in pharmacovigilance, including quality and compliance in a GxP environment.
Excellent organizational skills and attention to detail.
Strong written and verbal communication skills.
Leadership qualities; prior line management experience is a plus.
Proficient in common IT tools and systems.
Why Join PrimeVigilance?
Internal training and career development opportunities.
A friendly, supportive global work environment.
A company that prioritizes diversity, inclusion, and employee well-being.
Work with teams across the globe using English as the primary language.
Our Core Values:
Quality
Integrity & Trust
Drive & Passion
Agility & Responsiveness
Belonging
Collaborative Partnerships
Join us in our mission to make a meaningful difference in patients' lives worldwide.
Estimated Salary: ₹10–₹18 LPA (based on remote pharmacovigilance quality roles)
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Siliguri |Illinois :
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Germany | GErmany |Lower Saxony :
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Europe | France | Latvia | Lendava | Leuven | Poland | Slovenia | Spain |Finland :
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Istanbul | Turkey |Norway :
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China | Quarry Bay |Liaoning :
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England | Harlow | Leeds | London | Maidenhead | Salt Lake City | Stevenage | Stirling | United Kingdom |North Yorkshire :
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Canada |Quebec :
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Argentina | Peru |Brazil :
Brazil | Sao paulo |Attica :
Athens | Koropi |Greece :
Greece |North Island :
Auckland |New Zealand :
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Austria |Vienna :
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Madrid |Cebu Province :
Cebu City |Philippines :
Manila |Croatia :
Croatia |Zagreb :
Zagreb |Estonia :
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Tallinn |Hà Nội :
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Ho Chi Minh City |Italy :
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Japan | Saitama |Tokyo :
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Kyiv |Lima Region :
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