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Clinical Administration Coordinator Senior

Optum
Optum
0-2 years
Not Disclosed
10 April 7, 2025
Job Description
Job Type: Full Time Education: B.Sc./M.Sc/B.Pharm/M.Pharm/Life Science Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Job Title: Clinical Administration Coordinator Senior
Requisition Number: 2279357
Job Category: Medical & Clinical Operations
Location: Bangalore, Karnataka, IN

Company Overview:
Optum is a global organization focused on improving health outcomes through technology-enabled care. The company values diversity, inclusion, and provides career development opportunities.

Role Overview:
Seeking a candidate with 6+ months of experience in a customer-facing role, particularly in call centers. The role involves handling both inbound and outbound calls, resolving customer issues, and ensuring a high level of service.


Primary Responsibilities:

  • Customer Interaction: Handle large volumes of inbound and outbound calls

  • Issue Resolution: Resolve concerns related to products, services, orders, or accounts

  • Documentation: Log interactions accurately using scheduling systems

  • Performance Metrics: Achieve KPIs (e.g., call handling, documentation, CES scores)

  • Escalation Handling: Route complex cases to specialized teams with continued communication

  • Product Knowledge: Stay informed on offerings to deliver accurate information

  • Compliance: Follow scripts, protocols, and data security procedures

  • Company Policies: Adhere to all company policies and employment contract terms


Required Qualifications:

  • 12th/2nd PUC or equivalent (Graduates preferred)

  • Minimum 6 months in call center or customer service role

  • Communication Skills: Clear verbal and written communication, active listening, empathy

  • Problem Solving: Conflict resolution and escalation skills

  • Time Management: Ability to multitask and prioritize in a fast-paced setting

  • Adaptability: Comfortable working with changing tools and workflows