Medical Information Specialist (US Hours, Remote – Europe)
Company: EVERSANA
Location: London, UK (Remote, home office based – EU/UK eligibility required)
Job Type: Full-Time
Department: Clinical & Medical
Job Family: Medical & Regulatory Affairs
Experience Required: 1–3 years in Medical Information, Clinical Pharmacy, or Pharmaceutical Industry
Position Overview
EVERSANA is seeking a Medical Information Specialist to deliver high-quality medical communications and information services. This remote, home-based position supports US business hours (9-hour shifts, 2:00 PM – 2:00 AM CET, Monday–Friday). Candidates must be legally eligible to work in the EU or UK.
The role is integral to EVERSANA’s Medical Communications team, providing call center support, medical writing, and scientific expertise to healthcare professionals (HCPs), patients, and industry clients. This position ensures accurate, compliant, and timely responses to medical inquiries, adverse events, and product quality reports.
Key Responsibilities
Medical Information & Communication
Triage and respond to medical inquiries from physicians, pharmacists, nurses, and patients
Translate documents between English and target language, delivering responses via phone or written communication
Critically evaluate medical literature to provide accurate, evidence-based responses
Develop medical writing deliverables, including adverse event narratives, product complaint reports, and custom responses
Safety & Compliance
Identify and report adverse events (AEs) and product quality complaints in accordance with EVERSANA SOPs and local regulations
Ensure accurate intake and documentation of safety-related information
Collaborate with Quality Assurance, Regulatory Affairs, and other internal teams for complaint handling
Operational Excellence
Contribute to process improvement initiatives to enhance call center and medical information metrics
Support miscellaneous projects including market research, system development, sales training, and field liaison activities
On-call responsibilities as assigned
Work Schedule & Travel
US hours: 2:00 PM – 2:00 AM CET, Monday–Friday
Travel: Up to 10% (if required)
Home-based with possible European hub office support
Required Qualifications
Education:
Bachelor’s degree in Pharmacy (MPharm or PharmD preferred)
Experience & Skills:
Strong clinical background with knowledge of drug information and safety reporting
Fluent in English; additional European languages at C1/C2 level are a plus
Excellent verbal, written, and translation skills
Experience in medical writing, call center operations, or Medical Information roles
Proficiency in Microsoft Word, Excel, and medical information management systems
Professional Traits:
Positive, energetic, and collaborative team player
Strong ethical standards and professional integrity
Innovative mindset with attention to detail and problem-solving skills
Ability to work independently in a remote environment and US business hours
Why Join EVERSANA
Remote work flexibility across the EU/UK
Opportunity to contribute to patient-centered medical communications
Be part of a global, inclusive, and innovative healthcare organization
Work in a dynamic environment supporting multiple therapeutic areas and clients
Diversity & Inclusion
EVERSANA is an Equal Opportunity Employer committed to diversity, equity, and inclusion. Reasonable accommodations are provided in accordance with applicable laws, including the ADA.
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