Senior/Lead MICC Associate (Pharmacovigilance) – Bangalore | Pharma Jobs
Company: Navitas Life Sciences
Location: Bangalore, India
Job Type: Full-Time
Work Mode: On-site
Experience: 3–7 Years
Qualification: Life Sciences / Pharmacy / Allied Health Sciences
Job Overview
Looking to step up in pharmacovigilance and drug safety? This Senior/Lead MICC Associate role is built for professionals experienced in Medical Information Contact Centers (MICC) and adverse event (AE) handling.
You’ll play a critical role in drug safety case intake, medical information management, and regulatory compliance, while also mentoring teams and supporting audits. If you understand GVP, ICH guidelines, and PV workflows, this role puts you right in the action zone of global pharma safety operations.
Key Responsibilities
Pharmacovigilance & Case Processing
Handle incoming calls/emails related to AE, PQC (Product Quality Complaints), MI (Medical Information), and GI
Perform case intake, duplicate checks, and case registration
Ensure accurate documentation aligned with pharmacovigilance standards
Follow-up & Communication
Conduct follow-ups via phone/email for missing or additional information
Translate medical inquiries when required (non-English to English)
Maintain strong communication with global stakeholders
Documentation & Compliance
Develop and maintain MICC documentation and records
Ensure compliance with GVP, ICH guidelines, and regulatory standards
Support audit readiness and inspection processes
Leadership & Team Support
Mentor and guide junior MICC associates
Act as a Subject Matter Expert (SME) in MICC operations
Assist in team training, quality checks, and performance improvement
Required Skills & Qualifications
Educational Background
Graduate/Postgraduate in:
Life Sciences
Pharmacy
Dentistry
Allied Health Sciences
Experience
Senior Role: 3–5 years in MICC / Pharmacovigilance
Lead Role: 5–7 years in MICC / Drug Safety
Technical Skills
Strong knowledge of:
Pharmacovigilance (PV) processes
Adverse Event (AE) reporting
GVP (Good Pharmacovigilance Practices)
ICH Guidelines
Experience in:
Case intake & processing systems
Medical Information handling
Safety databases (Argus, ArisG, Veeva – preferred)
Soft Skills
Excellent communication (written & verbal)
Strong coordination and stakeholder management
Attention to detail & problem-solving ability
Ability to work in a fast-paced, regulated environment
Perks & Benefits
Work with a global pharmacovigilance team
Exposure to drug safety operations & global compliance standards
Career growth into PV leadership / safety writing roles
Opportunity to mentor and lead teams
Dynamic and collaborative work environment
About the Company
Navitas Life Sciences is a global healthcare and life sciences organization specializing in pharmacovigilance, clinical research, and regulatory services. The company supports pharmaceutical clients worldwide with drug safety, medical information, and compliance solutions, helping bring safer therapies to patients faster.
Salary / Compensation
💰 Not disclosed in the job description
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